Service Now Development
Introduction to Service Now
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Customize Homepage
Creating Gauges
Define CSS properties, UI Properties
Change visibility of Homepage and banner
Tables, Form, Dictionary
Creating Application, module
Creating table
Personalizing form and table layout
Creating Section,
View
Dictionary entries
Dictionary overrides
Reference qualifiers
Related lists
Update set’s Creation
Creating an update set
Merge update set
Retrieve Update set in another instance
Creating workflow
Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, transitions
Service catalog management
Use of service catalog, back end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items
Importing data in Service Now
Data sources,
XML import
Transform maps,
Scheduled data import
Import sets
Transform scripts
Data load automation
User Administration
Creating groups
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user
Email Notification
Defining a Template
Define notification
Email logs
Introduction to SMTP and POP mail servers
Trigger email on event
Create SLA &Schedule
SLA Definitions
SLA Properties
Attach SLA to tasks
Create schedule and child schedule
Scheduled Jobs
Introduction to scheduled jobs
Scheduled Job log
Scheduled reports
Access Control List
Create Read, Write and Create ACL on table and field level
Debug ACLS
Write ACL Scripts
Concept of privileged system admin
Content Management (CMS)
Creating site, page
Dynamic content block
Define Header, theme, style sheet
Creating UI page, UI macros
Introduction to Web service
Introduction to web services
SOAP Messages
Debugging
Personalize users
Debugging Business Rule
Debugging ACL
Background scripts
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